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- In cases of warehouse stockouts, incorrect shipments, under-shipment, batch quality issues, or no tracking updates for 21 days, customers are entitled to either free re-shipping or a full refund of the order.
- The reasons for returning the item are: no longer wanted, not satisfied with it, or purchased by mistake. The customer is responsible for bearing the return shipping costs.
Policy
- Initiation of a return must occur within 30 days after the package is confirmed as delivered.
- All returnable items must be undamaged, clean, and in their original condition with tags still attached. Returns will not be accepted for any items with obvious signs of wear, alterations, or missing tags.
- Please make sure not to include any items that are not from This website’s in the return package as we will not be able to return them.
- Return policy and procedures are consistent across all region. For detailed instructions, please refer to Return/Exchange Process section. If you have any further questions, please feel free to contact our Customer Support team.
- We offer a Free Return Policy for eligible returns. For information about free returns, including return shipping reimbursement requirements and eligibility, please refer to our
